Questions, answered.

Only board-certified clinicians licensed in your state. Every prescription is based on your intake, lab work, and a real consultation. Not an algorithm.

We ship an at-home collection kit with everything you need. Most members complete it in under 10 minutes. If a blood draw is required, we'll route you to a Quest or Labcorp location near you at no extra cost.

That's completely fine. Your clinician will factor your current medications into your plan. We don't require you to stop anything. If something needs to change, your clinician will walk you through it.

Yes. No contracts, no cancellation fees. You can pause or cancel your membership from your dashboard, and we'll refund unused treatment if you cancel within 30 days of a new prescription.

Most members report meaningful symptom change between weeks 4 and 8, but hormone rebalancing takes time. We recommend at least 90 days before evaluating your full response, and we include a re-test to measure it objectively.

Only board-certified clinicians licensed in your state. Every prescription is based on your intake, lab results, and a real consultation - not an algorithm. We don't have AI write prescriptions.

Depending on your condition and lab results, your clinician may prescribe bio-identical hormones (estradiol, progesterone, testosterone), thyroid medications, supplements, or lifestyle protocols. All options are discussed with you before anything is prescribed.

Most members notice meaningful symptom changes between weeks 4 and 10. Hormonal rebalancing takes time. We recommend evaluating your full response at the 90-day mark, which is why we include a re-test at that point in the Complete Care plan.

That's completely fine. Your clinician factors your current medications into your plan. We don't ask you to stop anything without a clinical reason, and if something does need to change, your clinician walks you through it step by step.

Yes, with the Complete Care plan. Most hormonal conditions are interconnected anyway, and treating one often improves the others. Essentials covers one focus area; Complete Care covers your full hormonal picture with no limits.

Essentials ($49/mo) includes one treatment focus area, an initial consultation, a basic hormone panel, monthly prescription, and quarterly check-ins. Complete Care ($99/mo) adds unlimited treatment areas, our comprehensive 43+ marker panel, monthly clinician visits, the tracking dashboard, priority messaging, and an annual re-test. Full comparison on our Pricing page.

We're a direct-pay service. However, most members use FSA or HSA accounts to pay for their Harlow membership - it's an eligible medical expense. Some PPO plans also reimburse out-of-network visits. We provide itemized receipts from your dashboard to support any reimbursement claim.

Yes, any time, no cancellation fees. Cancel from your account dashboard under Settings. If you cancel within 30 days of a new prescription, we refund the unused treatment cost. Your records stay in your account for 12 months after cancellation.

Yes. Upgrade or downgrade from your account settings. Changes take effect at the start of your next billing cycle. Mid-cycle upgrades are prorated automatically.

We offer a 30-day satisfaction guarantee. If you complete your first consultation and don't feel the plan is a good fit, contact our support team and we'll refund your first month, no questions asked.

We ship a kit with everything included - collection tubes, prep pads, instructions, and a prepaid return envelope. Most members complete the collection in under 10 minutes. If a blood draw is needed rather than a finger-prick, we route you to a nearby Quest or Labcorp location at no extra cost.

Results are typically available 5 to 7 business days after your sample arrives at the lab. You'll get a notification in the Harlow app when they're ready, and your clinician reviews them before your first consultation.

Our 43+ marker panel covers sex hormones (estradiol, progesterone, LH, FSH, testosterone, DHEA-S), thyroid markers (TSH, T3, T4, reverse T3, antibodies), metabolic markers (fasting insulin, glucose, HbA1c), cortisol, vitamin D, ferritin, and more. Your clinician selects the exact panel based on your intake symptoms.

Yes. Your full lab results are available to download from your dashboard as a PDF at any time. You own your data and can share it with any other healthcare provider.

The app gives you cycle tracking, hormone trend charts, your lab results with clinician notes, your treatment log, direct messaging with your clinician, and appointment scheduling. Complete Care members also get the full dashboard with symptom correlation tracking.

Yes. The Harlow app is available on both iOS (App Store) and Android (Google Play). You can also access your dashboard from any browser at app.harlow.com.

Open the app, tap the Messages tab, and type directly to your clinician. Most messages receive a response within a few hours during weekdays. Complete Care members have priority messaging with a guaranteed 24-hour response time.

Yes. You can log in to your Harlow dashboard from any web browser. This allows you to view your data, track progress, and manage appointments seamlessly across devices.

Yes. All health data, communications, and lab results are handled in full compliance with HIPAA. We use end-to-end encryption for all messaging and store your data on HIPAA-compliant servers. We never sell your health data to third parties.

Only your assigned clinician and the clinical review team that supports them. Administrative staff have access only to non-clinical data (billing, account details). No one else at Harlow can see your health records without your explicit consent.

Your data is retained in your account for 12 months after cancellation, during which you can download it at any time. After 12 months, data is deleted from our servers unless you request otherwise. You can request immediate deletion by contacting privacy@harlow.com.